REJECTION of the order

Natural persons who conclude a contract / distance purchase in accordance with the Consumer Protection Act shall have the right to announce, at the latest within 14 days of receiving the goods at the address, that they deviate from the contract / purchase, without the reason for his decision had to be stated.

The return of the received order to our address within the cancellation deadline (14 days) is considered a notice of withdrawal from the contract / purchase. In the event that the buyer withdraws from the contract / purchase with a message at, the goods received must return to our address within 30 days after the message. GOTREK, DEAN STROSAR, s.p. the amount of the received payment for the returned goods will be transferred to the buyer on his bank account within three days of receipt of the returned goods. If the customer begins to use the product, however, he considers it, he loses the right to withdraw from the contract / purchase. In addition, the goods returned must be returned undamaged and unchanged, unless the goods have been destroyed, defective, lost or their quantity has decreased without being the buyer for it. The cost of returning goods is paid by the buyer.

If the contract is carried out by a legal or natural person performing a gainful activity, regardless of its legal form or ownership, and in cases where the purchase is not carried out on the basis of a distance contract, the provisions of the preceding paragraph shall not apply. In these and similar cases, any claims for the return of goods will be treated individually, taking into account as far as possible all reasons and circumstances.